Privacy Policy
This Privacy Policy explains how ApexNova Digital LLC (“ApexNova,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Voicee Connect mobile application, the voicee.me website, and related services (collectively, the “Service”).
By using the Service, you acknowledge the practices described in this Policy. If you do not agree, do not use the Service.
1. Who we are
Voicee Connect is operated by ApexNova Digital LLC, a Wyoming limited liability company in the United States. Privacy questions and requests may be sent to support@voicee.me.
2. Information we process
Account and profile information
- Account identifier and authentication information.
- Email address and display name when provided through an available sign-in method.
- Account settings and feature preferences needed to provide the Service.
Your selected interface language is stored locally on your device so that Voicee can remember your choice. If no choice has been saved, Voicee may use the device's system language when supported.
Translation and conversation content
- Text, audio, language selections, and translation results that you submit when using AI-powered features.
- Source text, language tags, delivery status, and temporary conversation data used to provide a two-device Connect session.
- Support messages and other content you choose to send to us.
Purchase and credit information
- Product identifiers, subscription status, purchase history, renewal and expiration information, transaction identifiers, and AI-credit balances.
- We do not receive or store your full payment-card number. Apple or Google processes payment details.
Device, security, and technical information
- App version, operating system, device type, installation identifiers, push-notification token, IP address, authentication and app-integrity signals.
- Diagnostic, performance, error, anti-fraud, and security information.
- If rewarded advertising is available and you choose to use it, ad interactions and device or advertising identifiers may be processed according to your consent choices and platform settings.
3. Local and cloud processing
Local Translation
For supported Local Translation features, input text and translation output are processed on your device. Google ML Kit does not send that input or output to Google servers. ML Kit may contact Google to download or update language models and may send application, device, performance, and utilization metrics for diagnostics, maintenance, improvement, and abuse prevention.
Local Connect
Connect transports source text between accepted participants through our servers. Translation may then occur locally on the recipient’s device. The permanent QR code or link identifies where a Connect request should be delivered; it does not contain the conversation itself. Anyone who possesses a link may attempt to send a request, but the recipient controls acceptance.
AI-powered features
When you intentionally use AI-powered translation, the relevant text or audio is sent through our secured backend to OpenAI for processing. OpenAI states that API data is not used to train its models by default unless the customer opts in. OpenAI may retain abuse-monitoring logs containing prompts, outputs, and related metadata for up to 30 days, unless longer retention is legally required.
4. How we use information
- Provide authentication, translation, Connect, notifications, purchases, credits, and account management.
- Determine server-authorized access to paid features and prevent duplicate or fraudulent grants.
- Maintain security, enforce limits, diagnose failures, and protect users and the Service.
- Respond to support, privacy, and account-deletion requests.
- Comply with legal obligations, resolve disputes, and enforce our Terms.
- Improve reliability and usability using aggregated or appropriately de-identified information.
5. Legal bases for users in the EEA, UK, and similar jurisdictions
Where applicable, we process personal data to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and service reliability, and obtain consent where required, including for certain advertising or device permissions. You may withdraw consent through device or app settings where available; withdrawal does not affect earlier lawful processing.
6. Service providers and disclosures
We disclose information only as needed to operate the Service, comply with law, or protect rights and safety. Providers may include:
- Google Firebase and Google Cloud — authentication, database, server functions, app integrity, push notifications, hosting, and related infrastructure.
- Google ML Kit — on-device translation models and related technical metrics.
- OpenAI — processing requested AI translation.
- RevenueCat — subscription and purchase entitlement management; it may process app-user identifiers, device information, purchase history, Apple receipts, and Google purchase tokens.
- Apple App Store and Google Play — payment processing, subscription management, refunds, and store services.
- Google Mobile Ads — rewarded advertising if that feature is offered and used.
- Hostinger — hosting voicee.me and standard website server logs.
We may also disclose information when required by law, to investigate abuse or fraud, to protect legal rights or safety, or as part of a merger, financing, reorganization, or sale, subject to appropriate safeguards.
We do not sell personal information. We do not use translation content for targeted advertising.
7. Retention
- Connect conversations: accepted sessions are designed to expire after no more than 15 minutes of inactivity. Backend cleanup may require additional processing time.
- Temporary AI processing: audio or text is retained only as needed to complete, retry, secure, and account for the operation. Terminal technical operation records are generally scheduled for deletion after a short retention period, commonly seven days.
- Account and settings: retained while your account remains active and removed or de-identified following account deletion, subject to backups and legal exceptions.
- Purchase, credit, fraud-prevention, tax, and accounting records: may be retained as reasonably necessary to honor purchases, prevent duplicate grants or abuse, resolve disputes, and meet legal obligations.
- Provider systems: deletion from backups and provider-controlled logs may follow the provider’s documented retention schedule. For example, Firebase states that certain deleted authentication and installation data may take up to 180 days to be removed from live and backup systems.
8. Security
We use administrative, technical, and organizational safeguards, including encrypted transport, access controls, server-side authorization, app-integrity checks, and limited retention. No system is completely secure, and we cannot guarantee absolute security.
9. International transfers
ApexNova and several providers are based in or process information in the United States and other countries. Your information may therefore be processed outside your country, subject to applicable contractual and legal safeguards.
10. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a portable copy of personal data, and to appeal or complain to a data-protection authority. You may exercise applicable rights by emailing support@voicee.me. We may verify your identity before fulfilling a request.
You can manage microphone, speech, notification, and advertising permissions in device settings. You can manage subscriptions through the Apple App Store or Google Play.
11. Account deletion
You may initiate deletion from the account/profile settings in the app. If you cannot access the app, follow the instructions at voicee.me/delete-account.html. Account deletion does not automatically cancel an Apple or Google subscription; cancel it through the applicable store to prevent future renewal charges.
12. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. If you believe a child has provided information contrary to this Policy, contact us so we can investigate and delete it as appropriate. Users under the age of legal majority should use the Service only with permission from a parent or legal guardian.
13. Website
Our website may process standard server logs, such as IP address, browser type, requested page, and time, for delivery, security, and troubleshooting. Unless separately disclosed, our legal and support pages do not use those logs for targeted advertising.
14. Changes
We may update this Policy. We will post the revised version with a new effective date and provide additional notice when required by law.
15. Contact
ApexNova Digital LLC
Wyoming, United States
support@voicee.me