Voicee Support

Support for Voicee Connect on iPhone and Android

When contacting us, include your device model, operating-system version, app version, and a description of what happened. Do not send passwords, payment-card details, private keys, or sensitive conversation content.

Local language model

Local Translation may require downloading a language model. Connect to Wi-Fi, keep sufficient free storage, and leave the app open until the download completes. Local input is processed on-device for supported features.

Microphone or speech is unavailable

Open your device settings and allow microphone and speech-recognition access for Voicee Connect. Close other apps using the microphone and try again. Very short recordings may be cancelled intentionally.

Connect request does not arrive

Confirm both devices have internet access, the receiving user is signed in, notifications are allowed, and the latest QR code or link is being used. Joining another person’s request is free. The QR/link owner needs active server-authorized Connect access to create a new session.

Purchase or subscription is missing

Use Restore Purchases while signed into the same Apple or Google store account and the intended Voicee account. Store updates can take a short time to synchronize. If access is still missing, email us with the product name, store, approximate purchase time, and transaction/order identifier. Do not send full payment details.

Manage or cancel a subscription

Subscriptions are managed by the store where they were purchased:

Apple: Manage App Store subscriptions
Google Play: open Google Play → profile → Payments & subscriptions → Subscriptions.

Deleting Voicee Connect or deleting your Voicee account does not automatically cancel a store subscription.

Refunds

Refund requests are handled by Apple or Google under their policies. A refund, chargeback, or purchase reversal may remove the related subscription access or unused credits.

Delete your account

See Account Deletion for in-app and external request options.

Translation safety

Machine translation may be inaccurate. Confirm important information and do not rely on the app as the sole interpreter for emergencies, medical, legal, financial, immigration, or other high-risk decisions.

Response times

We aim to acknowledge support and privacy requests within five business days. Complex account or purchase investigations may require additional time.